Shipping policy

We ship from Germany to anywhere in the world. Shipping costs are charged once per order, regardless of the number of items, and are shown at checkout before you place your order.

DispatchOrdered on a business day by 1 pm, usually on its way the next business day
Delivery areaWorldwide
TrackingOur own tracking, with an email at every key step

Shipping costs and delivery times

Delivery country	Standard	Express
Germany	€5.902–3 business days	€14.901 business day
European Union	€9.903–7 business days	€19.901–3 business days
United States	€10.907–10 business days	€24.902–3 business days
United Kingdom	€10.904–7 business days	€24.902–3 business days
Canada	€10.907–12 business days	€24.902–3 business days
Australia	€10.9010–15 business days	€24.903–5 business days
Middle EastUnited Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Israel	€10.908–12 business days	€24.902–4 business days
All other countries	€19.9010–20 business days	€24.903–6 business days

Delivery times apply from dispatch. Orders received on a business day after 1 pm (German time) are dispatched one business day later. When demand is high, processing can take longer; the current processing time is shown on every product page and in the cart. For Custom Tailoring, production time is added, usually 1–3 business days. Business days are Monday to Friday, excluding public holidays. For Germany, the other EU countries and the United Kingdom, amounts are final prices including the VAT of the destination country. Outside the EU and the United Kingdom, amounts are final prices without VAT; in the United States, sales tax may be added. If the shop is displayed in another currency, we convert at the current exchange rate. The amount shown at checkout applies.

Carriers

We generally ship with FedEx Express, DHL and Spring GDS. Which carrier handles your parcel depends on the delivery country and shipping method. In individual cases we use other carriers.

FedEx Express: Express shipping
DHL: Parcel shipping
Spring GDS: International standard shipping. Spring GDS is part of PostNL, the Dutch postal company. Your parcel is transported to the destination country in consolidated shipments and delivered there by the national postal service, for example USPS in the United States.

Tracking

We follow every parcel with our own tracking system, regardless of the carrier. You receive an email whenever something important happens.

ShippedYour parcel is on its waywith tracking number
In transitStatus updateif transit takes longer
Out for deliveryArriving todayon the day of delivery
DeliveredArriveddelivery confirmation

You can check the current status of your order at any time under Track your order – with your order number and email address, from the workshop to delivery.

Loss, damage and permission to leave parcels

Lost in transit: We bear the risk until the parcel reaches you. If a parcel does not arrive, please contact us. We will resolve the matter with the carrier and send you a replacement or, if a replacement is not possible, refund the purchase price including shipping costs.
Damaged parcel: Ideally, have any visible damage to the packaging noted by the delivery driver and send us photos. We will arrange a replacement or refund. Your statutory rights remain unaffected.
Permission to leave the parcel: If you have allowed the carrier to leave the parcel at a specified place, named a neighbour to receive it, or had it delivered to a parcel locker or parcel shop, the parcel is deemed delivered once it has been left there. We are not liable for loss or damage after that point. We are still happy to help you resolve the matter with the carrier.

These rules apply to consumers. For orders placed by businesses, the risk passes when the goods are handed over to the carrier. Section 6 of our Terms and Conditions applies.

Customs and import duties

European Union: Generally no import charges. Territories outside the EU tax area, such as Åland and Réunion, are an exception.
United States and United Kingdom: Import duties are calculated at checkout and shown separately.
All other countries: Customs duties, import taxes and fees may be charged in the destination country. These are paid by the recipient.

Delivery areas

European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland including Åland, France including Réunion, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden
Worldwide: All other countries, except those we are not permitted to deliver to due to sanctions