FAQ

Yes. Our stone surfaces are made from real natural stone, not a printed stone pattern. Veining and colour variations make each piece individual. The stone type and finish are listed on the product page.

The images show the character of each stone type. Veins, colours and inclusions vary from piece to piece. Where individual stone selection is available, you can choose a specific veneer in the configurator. For questions about a particular pattern, contact us before ordering.

This depends on the product and its surface. See our instructions and care guidance for the relevant information. We are happy to help with any questions.

Select your exact iPhone model on the product page to choose the corresponding variant. Details about buttons, frames and other compatibility requirements are listed there.

Case has a Black Frosted shell. Pro combines satin-finish TPU in several colours with CNC-machined aluminium buttons, an aluminium lens ring and additional air cushions for impact protection. The aluminium parts are anodised in matching or contrasting colours. Both versions have a real natural stone back.

Yes. With Mix & Match, you can choose matching or contrasting aluminium buttons and a lens ring. These parts can be replaced and purchased separately. Contact us for parts that fit your device and Pro version.

Check the specifications of your chosen product. If the MagSafe magnet is offered as an extra, you can add it in the configurator. In that case, it is not automatically included in the base version.

Yes. For products without selectable veneers, you can still configure the available finishes and extras. Individual stone selection is not required.

Depending on the product, options may include logo finishes, UV printing, surface treatments or MagSafe. The available options and their additional prices are shown in the configurator for each product.

Paid extras appear as additional line items. The shared configuration number shows which case they belong to. The configuration total includes the case and its extras. The extras are not charged again on top of that total.

This number links a product to its selected extras. If you order several customised products, it helps you and our team distinguish each configuration. It is not an order number.

Yes. The total time shown until your order is ready to dispatch includes your selected finishes. You do not need to add the extra production time again. Transit time is additional and depends on the shipping method and destination.

The available shipping methods and costs for your destination are shown at checkout. Transit time is additional to the stated production time and depends on the shipping method and destination.

You can find the current conditions in our return policy. For questions about returning custom-made products, please contact us before ordering.