General Terms and Conditions – Roxxlyn Design GmbH

Effective 19 September 2026 · Translation of the German original; in case of discrepancies the German version prevails.

1. Definitions and Scope

1.1. Definitions

Seller: Roxxlyn Design GmbH, Lenßenstraße 35, 41239 Mönchengladbach, Germany; phone +49 (0)30 20169208; e-mail: info@roxxlyn.com.

Customer: Any natural or legal person who places an order. A consumer is a natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (Section 13 of the German Civil Code, BGB).

“Custom Tailoring”: All products that are individually configured by the customer in the “Custom Tailoring” area of the online shop and are then manufactured specifically for that customer – for example through fitted MagSafe magnets, additional cutouts, engravings, prints based on files provided by the customer, or an individually chosen combination of material and colour.

1.2. Scope

These General Terms and Conditions (GTC) apply to all contracts between Roxxlyn Design GmbH (the “Seller”) and the customer – for standard items as well as for goods from the Custom Tailoring area. Deviating terms of the customer only become effective if the Seller confirms them expressly in writing.

2. Custom Tailoring – Exclusion of the Right of Withdrawal

2.1. Identification in the Shop

In the online shop, products can be individually configured in the “Custom Tailoring” area. If the customer selects one or more options there, the following applies:

2.2. No Right of Withdrawal for Custom Tailoring

The goods are manufactured after receipt of the order, specifically according to the combination chosen by the customer. They are cut, milled and surface-treated.

For such goods there is no right of withdrawal under Section 312g(2) no. 1 BGB: they are not prefabricated, and their manufacture is governed by the customer's individual selection (Article 16(c) of Directive 2011/83/EU).

The exclusion applies solely to the goods manufactured in this way. For all other items in the same order, the right of withdrawal remains unaffected.

The exclusion is pointed out during the ordering process, before the order is completed.

2.3. Clear Notice

The following notice is displayed on the relevant product pages and during the ordering process:

Please note: this product is manufactured individually according to your specifications (Custom Tailoring). To that extent, no right of withdrawal exists.

2.4. Files Provided by the Customer

For prints (e.g. UV printing of a logo or motif), the customer provides a file after placing the order, using the link sent by e-mail. The manufacturing time under Section 6.2 begins only once a usable file has been received. If a file is not suitable for printing, the seller will contact the customer.

The customer warrants that they are entitled to use the content provided and that it does not infringe any third-party rights, in particular copyright, trademark or personality rights. The customer indemnifies the seller against third-party claims based on such an infringement, insofar as the customer is responsible for it. The seller may refuse to produce content that is obviously unlawful or infringes third-party rights; in that case, the amount already paid for the item concerned will be refunded.

Natural stone is a natural product. The grain, colour and surface of the stone affect the printed image. Slight deviations in colour and sharpness of detail from the file and from the on-screen display are due to the material and the process and do not constitute a defect, provided they are reasonable for the customer.

3. Offers and Product Descriptions

3.1. The product presentations in the online shop do not constitute binding offers but a non-binding invitation to the customer to place an order. Technical and colour variations as well as minor dimensional variations do not constitute a defect, provided they are inherent to the material or the manufacturing process and reasonable for the customer.

3.2. For standard items, the right of withdrawal under Section 312g(1) BGB applies. For goods configured in the Custom Tailoring area, Section 2 of these GTC applies.

4. Ordering Process and Conclusion of Contract

4.1. The customer selects the desired products and places them in the virtual shopping cart by clicking “Add to cart”.

4.2. After reviewing the contents of the cart, the customer clicks “Checkout”, checks all required information and can correct input errors.

4.3. By submitting the order, the customer makes a binding offer to conclude a purchase contract. For goods from the Custom Tailoring area, the offer covers the configuration chosen by the customer.

4.4. The Seller confirms receipt of the order without undue delay by e-mail (“order confirmation”). This confirmation documents receipt of the order only and does not yet constitute acceptance of the offer. A contract is concluded when the Seller declares acceptance separately, dispatches the goods, or begins manufacture, and in any event no later than two business days after receipt of the order.

4.5. If a payment method requiring advance payment by the customer is chosen (e.g. bank transfer), the contract is concluded once the Seller has provided the customer with the payment details. If no payment is received within ten calendar days, the Seller may withdraw from the contract after prior request; the order is then cancelled.

5. Prices and Shipping Costs

5.1. For customers in Germany, the European Union and the United Kingdom, all prices shown in the online shop include the VAT of the respective delivery country. For customers in all other countries, prices are shown without VAT. In the United States, sales tax may be added; it is shown separately during the ordering process.

5.2. For deliveries to the United States and the United Kingdom, applicable import duties are calculated and shown separately during the ordering process. For deliveries to other countries outside the EU, the customer bears any import duties, customs charges and other fees levied in the country of destination.

5.3. In addition to the product prices, the customer bears the shipping costs. They are listed per delivery country on the “Shipping policy” page of the online shop and are shown during the ordering process before the order is placed.

6. Delivery and Availability

6.1. Standard items: The delivery time depends on the delivery country and the selected shipping method. It is stated on the product page and on the “Shipping policy” page of the online shop, and is shown during the ordering process before the order is placed. Business days are Monday to Friday, excluding public holidays. If an item is not in stock, the customer is informed on the product page.

6.2. Custom Tailoring: Manufacturing usually takes 1–3 business days. The goods are dispatched thereafter; the transit times of the selected carrier apply.

6.3. If delivery is delayed by more than 14 days beyond the communicated delivery date and the customer is not responsible for the delay, the customer may withdraw from the contract after a reasonable additional period has expired without result. Payments already made will be refunded without undue delay.

6.4. Passing of risk: If the customer is a consumer, the risk of accidental loss and accidental deterioration of the goods passes only when the goods are handed over to the customer or to a person named by the customer to receive them, including where the goods are shipped. If the customer is a business, the risk passes when the goods are handed over to the carrier.

6.5. Permission to leave the parcel: If the customer permits the carrier to leave the parcel at a specified place, names a neighbour to receive it, or has it delivered to a parcel locker or parcel shop, the goods are deemed handed over once they have been left there. From that point on, the customer bears the risk of loss and damage.

6.6. Loss and damage in transit: If a parcel is lost or damaged while the seller bears the risk, the seller will deliver a replacement or, if a replacement is not possible, refund the purchase price including shipping costs. The customer is asked to report obvious transport damage to the carrier and to the seller as soon as possible; this does not affect the customer’s statutory rights.

7. Payment Terms

7.1. The available payment methods are shown to the customer during the ordering process before the order is placed – currently including Shop Pay, Apple Pay, Google Pay, credit card, PayPal and Klarna. The Seller may change the range of payment methods at any time; only the payment methods actually displayed during the ordering process are authoritative.

7.2. The purchase price falls due in full when the order is placed and is collected via the payment method chosen by the customer. No deposit is charged.

7.3. If a payment fails or is charged back, the Seller is entitled to suspend manufacture and delivery and to set the customer a reasonable period for payment. If that period expires without result, the Seller may withdraw from the contract.

7.4. The customer may only set off against undisputed or legally established counterclaims. The customer may exercise a right of retention only insofar as the claim arises from the same contractual relationship.

8. Retention of Title

The delivered goods, including all claims arising from a custom manufacturing order, remain the property of the Seller until payment has been made in full.

9. Warranty and Guarantee

9.1. The statutory warranty applies. Vis-à-vis consumers, claims based on a defect become time-barred two years after delivery of the goods. This applies equally to standard items and to goods from the Custom Tailoring area.

9.2. Damage caused by improper use, ordinary wear and tear, or subsequent modifications by the customer does not constitute a defect.

9.3. A guarantee going beyond the statutory warranty exists only if the Seller grants it expressly and in text form. In that case the guarantee conditions are communicated separately.

9.4. The harmonised European Union notice on the legal guarantee is attached as an annex to the printed version of these Terms and to the version sent as a PDF. In the online shop it is available via the link “Your legal guarantee rights”.

10. Liability

10.1. The Seller is liable without limitation for intent and gross negligence.

10.2. In cases of slight negligence, the Seller is liable only for breach of material contractual obligations (cardinal obligations), limited to the damage typical for the contract and foreseeable. Cardinal obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the customer may regularly rely.

10.3. The above limitations of liability do not apply to damage arising from injury to life, body or health, to the assumption of a guarantee, or to the fraudulent concealment of a defect.

10.4. Liability under the German Product Liability Act remains unaffected.

10.5. Where the Seller's liability is excluded or limited, this also applies to the personal liability of its employees, representatives and vicarious agents.

11. Right of Withdrawal (Consumers Only)

11.1. Right of withdrawal for standard items: Consumers have the right to withdraw from the contract for the delivery of standard items in accordance with the withdrawal instructions set out below (Section 312g(1) in conjunction with Section 355 BGB).

11.2. No right of withdrawal for Custom Tailoring: For products individually configured in the “Custom Tailoring” area and subsequently manufactured specifically for the customer, there is no right of withdrawal under Section 312g(2) no. 1 BGB. For all other items in the same order, the right of withdrawal remains unaffected.

Important: please check your configuration carefully before submitting your order.

11.3. Withdrawal instructions for standard items. The following instructions correspond verbatim to the statutory model (Annex 1 to Article 246a § 1(2) sentence 2 EGBGB, implementing Annex I(A) of Directive 2011/83/EU):

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Roxxlyn Design GmbH, Lenßenstraße 35, 41239 Mönchengladbach, Germany, telephone +49 (0)30 20169208, e-mail info@roxxlyn.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

11.4. The withdrawal instructions above do not apply to goods from the Custom Tailoring area; for those, no right of withdrawal exists under Section 2.2.

12. Returns

12.1. Independently of a withdrawal, the Seller asks customers to request a return authorisation by e-mail to support@roxxlyn.com before sending goods back. This serves to speed up processing and is not a precondition for exercising the right of withdrawal.

12.2. Returns should be sent as a trackable, insured shipment. The Roxxlyn commercial invoice must be clearly visible on the outside of the parcel. For shipments from non-EU countries, please also mark “Return to Sender” on the outside so that customs clearance proceeds smoothly. If the original invoice is not available, please contact support@roxxlyn.com.

12.3. Returned goods, including accessories, should be packaged properly. If the original packaging is no longer available, please use suitable alternative packaging to prevent damage in transit.

12.4. Goods from the Custom Tailoring area are excluded from the right of withdrawal under Section 2.2; a return is not possible in that respect. The customer's statutory rights in the event of defects remain unaffected.

13. Storage of the Contract Text

13.1. The Seller stores the complete contract text. These GTC are made available in the online shop and can be saved or printed using the browser's print function before the order is placed.

13.2. After the order, the Seller sends the customer a confirmation by e-mail containing the essential contract data and these GTC.

14. Data Protection

14.1. Roxxlyn Design GmbH processes personal data only for specified, explicit and legitimate purposes and in accordance with applicable data protection law, in particular the General Data Protection Regulation (GDPR).

14.2. Personal data collected in the course of an order (e.g. name, e-mail address, delivery address, payment data) are used solely to perform the contract. Data are passed on only insofar as this is necessary to perform the contract, in particular to shipping and payment service providers and, for shipments outside the European Union, to the customs authorities of the country of destination. Service providers acting on behalf of Roxxlyn Design GmbH are listed in the privacy policy.

14.3. Subject to statutory retention obligations, the customer has the right of access, rectification, erasure, restriction of processing, data portability and objection.

14.4. Detailed information on the nature, scope and purpose of data processing is set out in the privacy policy in the online shop.

15. Jurisdiction, Applicable Law, Contract Language

15.1. If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is Mönchengladbach, Germany.

15.2. German law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). Vis-à-vis consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence.

15.3. The contract languages are German and English.

16. Severability

Should any provision of these GTC be or become wholly or partly invalid, the validity of the remaining provisions shall remain unaffected.

17. Amendment of the Terms and Conditions

The Seller reserves the right to amend these GTC for future contracts. Amendments are published in the online shop. For existing contracts, the version valid at the time the contract was concluded applies.

18. Customer Service

For questions and complaints, our customer service is available on business days from 10:00 to 17:00 CET on +49 (0)30 20169208 and by e-mail at info@roxxlyn.com.

19. Consumer Dispute Resolution

The online dispute resolution platform operated by the European Commission was discontinued on 20 July 2025. The Seller is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.