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Terms

General Terms and Conditions (GTC)
Roxxlyn Design GmbH
Effective as of: June 13, 2025 (V012025)

 

1. Definitions and Scope of Application

1.1. Definitions

  1. Seller: Roxxlyn Design GmbH, Lenßenstraße 35, 41239 Mönchengladbach, Germany; Tel. +49 (0)30 20169208; E-Mail: info@roxxlyn.com.
  2. Customer: Any natural or legal person who places an order. A consumer is a natural person who enters into a legal transaction for purposes that cannot be attributed to his commercial or independent professional activity (§ 13 BGB).
  3. “Custom Tailoring”: All products that are manufactured or adjusted individually according to the customer’s specifications (e.g., custom-made products, color preferences, personalizations, engravings, MagSafe, cutouts).

1.2. Scope of Application

  1. These General Terms and Conditions (GTC) apply to all contracts between Roxxlyn Design GmbH (hereinafter “Seller”) and the Customer – for both standard products and custom-made products. Deviating conditions of the customer shall only become effective if the Seller expressly confirms them in writing.

2. Custom Tailoring – Exclusion of Right of Withdrawal

2.1. Clear Labeling in the Shop

  1. In the online shop, there is only one category “Custom Tailoring”. Once the customer selects a product from this category, the following applies:

2.2. Exclusion of Right of Withdrawal

  1. Custom-made products are expressly excluded from the right of withdrawal in accordance with Art. 16 (2) lit. b of the EU Consumer Rights Directive (§ 312g (3) sentence 1 no. 1 BGB). This means:
  2. Once the custom-made product is clicked in the shop and the ordering process is completed, the statutory right of withdrawal of the consumer ceases to apply.
  3. By submitting the order for a custom-made product, the customer declares that they waive the right of withdrawal once the Seller commences production.

2.3. Clear Notice

  1. On all relevant product pages and in the ordering process for items labeled as custom-made, the following notice will be displayed:
  2. “Attention: This product is made individually according to your specifications (Custom Tailoring). No right of withdrawal exists once production has begun.”

3. Offers and Product Descriptions

  1. 1. The product representations in the online shop do not constitute binding offers but are non-binding invitations to submit an order. Technical and color deviations as well as minor dimensional deviations do not constitute a defect.
  2. 2. A right of withdrawal (§ 312g BGB) applies in any case to standard items. For products selected in the “Custom Tailoring” category, the provisions in Section 2 of these GTC apply.

4. Ordering Process and Conclusion of Contract

  1. 1. The customer selects the desired products (standard items or custom-made) and places them in the virtual shopping cart by clicking “Add to Cart”.
  2. 2. After reviewing the shopping cart contents, the customer clicks “Checkout”, checks all required information, and corrects any input errors.
  3. 3. By clicking “Buy”, the customer submits a binding offer to conclude a purchase contract. For custom-made products, the offer includes the exact specifications entered by the customer.
  4. 4. The Seller sends the customer an automatic acknowledgment of receipt by e-mail (“Order Confirmation”). This only confirms receipt of the order, not acceptance of the offer. A contract is only concluded when the Seller either:
  5. – Declares acceptance in a separate e-mail;
  6. – Dispatches the goods (for standard items); or
  7. – Commences production (for custom-made products), but no later than within two business days.
  8. 5. If the payment method “prepayment” is chosen, the contract is concluded once the Seller has transmitted the payment details to the customer. If the customer does not pay within ten calendar days despite a reminder, the Seller may dissolve the contract; the order is then canceled. For prepayment orders, the item will be reserved for a maximum of ten days and then automatically released if no payment is received.

5. Prices and Shipping Costs

  1. 1. All prices shown in the online shop for customers in Germany and the EU include statutory VAT. For customers outside the EU, prices are shown without VAT; any import duties, customs duties, or other fees shall be borne by the customer.
  2. 2. In addition to the stated product prices, the customer shall bear the shipping costs. The exact shipping costs are listed on a separate page (Shipping Costs Overview) and clearly indicated during the ordering process.
  3. 3. For custom-made products, the Seller may require a deposit of up to 50% of the total price before production begins. The remaining amount is due once production starts.

6. Delivery and Availability

  1. 1. Standard Items: If an item is in stock, the average delivery time is 1–4 business days. If an item is not in stock, the customer will be informed on the product page. If delivery is delayed by more than 14 days, the customer may withdraw from the contract.
  2. 2. Custom Made Products: Production time is generally 2–6 weeks, depending on the extent of customization (see respective product page). The Seller informs the customer of the estimated delivery date.
  3. 3. If delivery of a custom-made product is delayed by more than 14 days past the estimated delivery time (provided the customer is not responsible for the delay), the customer may withdraw from the contract. Any payments made will be refunded immediately.

7. Payment Terms

  1. 1. The customer chooses one of the offered payment methods during the ordering process: prepayment, PayPal, credit card, or purchase on account (if available).
  2. 2. Custom Made Products: Full payment (or agreed deposit) is due immediately after contract conclusion. Production begins only after the Seller has confirmed receipt of payment.
  3. 3. If the customer breaches a due payment, the Seller is entitled to suspend production or delivery or withdraw from the contract. In this case, any deposit paid will be forfeited as compensation for administrative and production costs.
  4. 4. The customer may only offset with undisputed or legally established counterclaims and may only exercise a right of retention insofar as their claim arises from the same contractual relationship.

8. Retention of Title

  1. Until full payment has been made, the delivered goods (including all claims arising from a custom manufacturing order) remain the property of the Seller.

9. Warranty and Guarantee

  1. 1. Standard Items: The Seller grants a voluntary warranty period of 12 months for material defects. In addition, the statutory warranty claims exist.
  2. 2. Custom Made Products: Due to their individuality, the Seller grants a reduced warranty period of 6 months exclusively for production and material defects. Damage resulting from improper use or subsequent modifications by the customer is excluded.
  3. 3. Any further guarantee exists only if expressly granted in writing by the Seller.

10. Liability

  1. 1. The Seller shall be liable without limitation for intent and gross negligence.
  2. 2. For slight negligence, the Seller shall only be liable for breach of essential contractual obligations (cardinal obligations), limited to the typical, foreseeable damage. Cardinal obligations are obligations whose fulfillment enables the proper execution of the contract in the first place and on which the customer regularly relies.
  3. 3. The above liability limitations shall not apply to liability for:
  4. – Damage arising from injury to life, body, or health;
  5. – Assumption of a guarantee or assurance for the quality of the product; or
  6. – Fraudulent concealment of defects.
  7. 4. Liability under the Product Liability Act remains unaffected.
  8. 5. If the Seller’s liability is excluded or limited, this also applies equally to the personal liability of its employees, representatives, and vicarious agents.

11. Right of Withdrawal (Consumers Only)

  1. 1. Right of Withdrawal for Standard Items: Consumers have the right to withdraw from the contract for the delivery of standard items within 14 days without giving any reason (§ 312g BGB in conjunction with Art. 16 (2) lit. b EU Consumer Rights Directive). The withdrawal period begins on the day the consumer receives the goods.
  2. 2. Exclusion for Custom Made Products: For all items in the “Custom Tailoring” category, there is no right of withdrawal (§ 312g (3) sentence 1 no. 1 BGB). Once production has begun, the order is irrevocable.
  3. Important: For personalized products, the right of withdrawal ceases once production starts. Please check your details carefully before submitting the order.
  4. 3. Instruction on Withdrawal for Standard Items: To exercise your right of withdrawal, you must inform Roxxlyn Design GmbH, Lenßenstraße 35, 41239 Mönchengladbach, Germany, E-Mail: info@roxxlyn.com, Tel.: +49 (0)30 20169208 by means of a clear statement (e.g., letter, fax, or e-mail) of your decision to withdraw from this contract.
  5. 4. Consequences of Withdrawal (Standard Items): We will refund all payments received from you, including delivery costs (excluding any additional costs resulting from your choice of a delivery method other than our standard delivery), within 14 days of receipt of your withdrawal notice. The refund will be made using the same means of payment used in the original transaction, unless otherwise agreed. No fees will be charged. We may withhold the refund until we have received the goods or until you have provided proof of having sent back the goods, whichever is earlier. You must return the goods without undue delay, no later than 14 days from the date you notify us of the withdrawal. The deadline is met if you send the goods before the 14-day period expires. You bear the direct costs of returning the goods. If the value of the goods has diminished due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, you must compensate us for the diminished value.

12. Returns

  1. 1. Regardless of withdrawal, the customer should request a return authorization (“Return Authorization”) by e-mail to support@roxxlyn.com before returning. This ensures prompt processing.
  2. 2. Returns must be made in a traceable, insured shipment; the Roxxlyn commercial invoice must be clearly visible on the outside of the package. Shipments from non-EU countries: Mark “Return to Sender” on the commercial invoice outside to ensure smooth customs clearance. If the original invoice is not available, contact support@roxxlyn.com. The customer bears the costs for incorrect or incomplete returns.
  3. 3. Returned goods (including all accessories) must be properly packaged. If the original packaging is unavailable, use suitable alternative packaging to prevent damage in transit.
  4. 4. Custom-made products are excluded from return once production has started.

13. Storage of Contract Text

  1. 1. The Seller stores the complete contract text. These GTC are made available online and can be printed using the browser’s print function before placing the order.
  2. 2. The Seller sends the customer an order confirmation by e-mail after contract conclusion, which includes the essential contract data and these GTC.

14. Data Protection

  1. 1. Roxxlyn Design GmbH processes personal data only for specified, explicit, and legitimate purposes and in accordance with applicable data protection laws (in particular the GDPR).
  2. 2. Personal data collected during an order (e.g., name, e-mail, delivery address, payment data) are used solely for contract fulfillment. Data are only shared with third parties to the extent necessary for shipping or payment processing.
  3. 3. The customer has the right to access, rectify, block, or erase their stored personal data, subject to statutory retention obligations.
  4. 4. Detailed information on the nature, scope, location, and purpose of data collection, processing, and use can be found in our privacy policy: https://roxxlyn.com/privacy-policy/

15. Jurisdiction, Applicable Law, Contract Language

  1. 1. If the customer is a merchant, legal entity under public law, or special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is Mönchengladbach, Germany.
  2. 2. German law applies excluding the UN Convention on Contracts for the International Sale of Goods (CISG), unless mandatory consumer protection laws of the customer’s country take precedence.
  3. 3. The contract language is German.

16. Severability Clause

  1. Should any provision of these GTC be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected. An invalid provision shall be replaced by one that most closely reflects the economic intent of the invalid provision.

17. Amendment of the GTC

  1. The Seller reserves the right to amend these GTC at any time. Changes are published on the website. For existing contracts, the GTC valid at the time of contract conclusion apply, unless changes are required by mandatory legal provisions.

18. Customer Service and Complaint Management

  1. For questions or complaints, our customer service is available on weekdays from 10:00 to 17:00 CET at +49 (0)30 20169208 or by e-mail at info@roxxlyn.com.

19. Consumer Dispute Resolution / Online Dispute Resolution

  1. The EU Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr. Consumers have the option to use this platform to resolve their disputes.

Annex: Model Withdrawal Form

Withdrawal Form (Complete and return this form only if you wish to withdraw from the contract)

— To:

Roxxlyn Design GmbH

Lenßenstraße 35

41239 Mönchengladbach

Germany

E-Mail: info@roxxlyn.com

— I/We* hereby give notice that I/We* withdraw from my/our* contract of sale of the following goods*/for the provision of the following service*

Order number: ___________________________

Date of order/purchase: ___________________

— Name of consumer(s)

__________________________________________

— Address of consumer(s)

__________________________________________

— Signature of consumer(s) (only if this form is notified on paper)

__________________________________________

— Date

__________________________________________

* Delete as appropriate.

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