You can cancel your contractual declaration within 14 days without giving reasons, either in writing (e.g. letter, fax, e-mail), or – if you received your purchase before the deadline – by sending back the item. The time period starts upon receipt of this information in writing, but not before the goods have reached the recipient (where similar goods are delivered on a recurring basis, then not before receipt of the first part of the delivery) and in any case not before our information obligations have been observed in accordance with Article 246 Section 2 in conjunction with Sections 1 and 2 Introductory Act to the German Civil Code (EGBGB), as well as our obligations pursuant to Section 312g Section 1 Sentence 1 German Civil Code (BGB) in conjunction with Article 246 Section 3 Introductory Act to the German Civil Code (EGBGB). To comply with the cancellation deadline, it is sufficient that the cancellation or return of the goods be sent in a timely manner.
The cancellation must be sent to:
Roxxlyn Design UG (limited liability)
If you want to cancel the contract, please get in touch with us for detailed process to follow, especially if you are outside the European Union.
Consequences of Cancellation
In case of an effective cancellation, the mutually received services are to be returned and any relevant benefits (e.g. interest) relinquished. Should you be unable to reimburse us partially or in full for the services or benefits (e.g. use and enjoyment) received or only return them in a deteriorated condition, you are required to provide us with compensation for lost value. For the deterioration of the product and the profits derived, you shall only be required to pay compensation if the benefits or deterioration are due to the handling of the product which exceeds examining the features and functionality.
By “examining the features and functionality”, we mean testing and trying out the particular merchandise as far as is possible and customary in a retail store. Goods which can be sent by parcel shipment are to be returned at our risk. You need to pay the costs for return shipping. Items not suitable for parcel shipping will be picked up at your address on your expense. Obligations to reimburse payment must be fulfilled within 30 days. The time period for you begins with the submission of a declaration of cancellation or return of goods, for us upon their receipt.
Instruction on the Exclusion of the Right to Cancellation
The right of cancellation does not apply to the delivery of goods that have been made to client specifications or which are explicitly tailored to the Customer’s individual requirements or for the delivery of audio and video recordings or of software, to the extent the delivered computer media has been unsealed by you.
Instructions on Returns
The provisions specified in this section (“Instructions on Returns”) are not the prerequisite for the effective exercise of the above right of cancellation. Prior to return shipment, Customers are requested to contact the Seller [see above for contact details], to announce the return shipment. In this manner, you will enable the Seller to classify the products as quickly as possible. Customers are requested to return the goods to the Seller in a postmarked parcel and to keep the shipping receipt. Upon request, the Seller shall gladly reimburse the Customer for the shipping costs in advance if they are not to be borne by the buyer him/herself. Customers are requested to prevent the merchandise from becoming damaged or soiled. If possible, the goods, along with all accessories, should be sent back to the Seller in its original packaging. If the buyer is no longer in possession of the original packaging, other suitable packaging should be used, in order to provide sufficient protection from shipping damage and to avoid any claims for compensation due to damage as a result of faulty packaging.